Shipping
Orders are processed within 48 hours during business days.
Depending on where you live, delivery is usually within 3-6 working days. If you cannot track your package via the link we send you, please contact our Customer Support immediately.
A tracking email will be sent to the email address submitted with the order when the order ships.
Please Note: We do not ship outside of Europe.
Refused Shipments
Once an order has been sent from EzyDog Europe, customers are responsible for all shipping charges incurred. If an order is refused by the customer or canceled during transit, the customer will be charged outgoing and return shipping charges.
Return Policy
We understand that sometimes a product might not be the right fit, or you may simply change your mind. That’s why we offer 30-day returns, provided the following criteria are met:
Eligibility:
- The item was purchased within the last 30 days.
- The item can be tried on but must remain unused, with original tags included in the parcel.
- The item was purchased from EzyDog.
- The item is not personalised (personalised labels cannot be returned).
- The item is not soiled or tarnished.
If you'd like to return your order, please click here to create your return label.
Important Notes:
- Shipping charges are non-refundable.
- Include a brief explanation of your return along with a copy of the packing slip or reference number.
- Please allow up to 3 business days after your return has been delivered to our return address for our team to process your refund.
Exchange
To make an exchange, please follow the above return process, and then place a new order for the items you would like. Exchanges are handled as separate transactions. Your return will be credited to your original payment method.
Warranty / Guarantee
EzyDog Europe guarantees our pet accessories at time of purchase against material defects and workmanship for one year. If you experience a problem with our product, please return the item with the receipt to the original place of purchase. This does not include chewing or abuse.
If you are unable to return an item at the original place of purchase, or if you have purchased the product from the EzyDog Europe Website, please provide the details of the issue, as well as a picture showing the defective issue. Send to: info@ezydog.eu
Office Hours
Monday – Friday: 9 a.m. to 5 p.m. (CET)
Contact
Company: EzyDog Europe Trading B.V.
VAT: NL857001425B01
KvK: 67454453
