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EzyDog Europe will accept returns for items that are in an 'as new' condition within 14 days from the date of purchase. The items must be new in appearance and free from hair and dirt. Items must be purchased from the EzyDog Europe Website. Items not purchased from the EzyDog Europe Website must be returned to the original place of purchase.
We recommend carefully trying on your new products indoors, keeping the packaging intact, before taking outside.
- Before sending an item back for return, be certain that the item is free from dirt and hair and in resellable condition.
- Be certain that the item was purchased from the www.ezydog.eu website
- Items that do not meet these criteria will not be considered for return.
- Please send back items that are in an 'as new' condition to the address below:
EzyDog Europe – Returns
NL-6235 NS Amsterdam
- We recommend selecting a shipping method that includes a tracking number.
- Include a brief explanation of your return, including a copy of the invoice or invoice number.
- An email notification will be sent upon the credit being provided to the card. Please allow up to 2 billing cycles for the credit to appear on your credit card statement. Please note that shipping charges are not refundable.
To make an exchange, please follow the above return process, and then place a new order for the items you would like. Exchanges are handled as separate transactions. Your return will be credited to your credit card and your new order will be charged to your credit card.
EzyDog Europe guarantees our pet accessories at time of purchase against material defects and workmanship for one year. If you experience a problem with our product, please return the item with the receipt to the original place of purchase. This does not include chewing or abuse.
If you are unable to return an item at the original place of purchase, or if you have purchased the product from Ezydog Europe Website, please provide the details of the issue, as well as a picture showing the defective issue. Send to: [email protected]
Orders are generally processed within 48 hours.
A tracking email will be sent to the email address submitted with the order when the order ships.
Note: We do not ship outside of Europe.
Once an order has been sent from EzyDog Europe, customers are responsible for all shipping charges incurred. If an order is refused by the customer or canceled during transit, the customer will be charged outgoing and return shipping charges.
The best product ever for walking two dogs together!Review by Happy Husky family in Alice Springs NT, (Posted on 9/2/2015)Hi, Everyone, this is the best product I have ever come across for practicality with walking two determined Husky dogs together! the dual leash coupler gives each dog their own space and if they tend to "pull" you don't feel the brunt of it! No more sore back or shoulder! the length is an absolute bonus - it leaves our home-made throw together one standing still! I also have the added security that the leads are strong and I don't have to worry about them breaking if one of our dogs sees something and decides to race me to get it! the best bonus is the quality of the product, I know I will look towards at least 5-10 years of hard wear (2 hours per day) before it even starts to show any wear! Worth the money for a brilliant product. I live in Central Australia and I can order Ezydog procucts on the net mid-morning on a Wednesday and they will arrive the following monday morning - excellent!!! thank you to whoever designed the product, you're my hero! Thank you Ezidog!
Best thing since sliced bread!Review by Cindy, (Posted on 5/18/2015)I have previously walked two weimaraners on separate leads. The coupler keeps them closer to me and with the stretch in the coupler and the Cujo, reduces any risk of injury from the odd jerk or pull on the lead. They have taken to it really well and I'm amazed at the awareness my younger boy has of the older girl.
I love this coupler.Review by Robyn, (Posted on 12/29/2014)I love this coupler. Walking 2 large (naughty) dogs is so much easier now. It is so well made, I have no doubt this will give us lots of happy walks for a very long time.