Neo Mongrel

Warranty/Guarantee 

EzyDog Europe guarantees our pet accessories at time of purchase against material defects and workmanship for one year.  If you experience a problem with our product, please return the item with the receipt to the original place of purchase. This does not include chewing or abuse.

If you are unable to return an item at the original place of purchase, or if you have purchased the product from Ezydog Europe Website, please provide the details of the issue, as well as a picture showing the defective issue. Send to: [email protected]

Shipping 

Orders are generally processed within 48 hours.

A tracking email will be sent to the email address submitted with the order when the order ships.

Note: We do not ship outside of Europe

Return Policy 

EzyDog Europe will accept returns for items that are in an 'as new' condition within 14 days from the date of purchase. The items must be new in appearance and free from hair and dirt.  Items must be purchased from the EzyDog Europe Website. Items not purchased from the EzyDog Europe Website must be returned to the original place of purchase.

We recommend carefully trying on your new products indoors, keeping the packaging intact, before taking outside.

Returns 

• Before sending an item back for return, be certain that the item is free from dirt and hair and in resellable condition. 
• Be certain that the item was purchased within the last 60 days. 
• Be certain that the item was purchased from the www.ezydog.eu website 
• Items that do not meet these criteria will not be considered for return.

• Please send back items that are in an 'as new' condition to the address below:

• EzyDog Europe – Returns

  Scannerstraat 17
  1033 RV Amsterdam
  the Netherlands

• We recommend selecting a shipping method that includes a tracking number.
• Include a brief explanation of your return, including a copy of the invoice or invoice number.
• An email notification will be sent upon the credit being provided to the card. Please allow up to 2 billing cycles for the credit to appear on your credit card statement. Please note that shipping charges are not refundable.